CNP Technologies Celebrates a Decade of ShoreTel Excellence

CNP Technologies, LLC announced that it has been named as the #2 ShoreTel Partner in the United States and has received the ShoreTel 2012 Circle of Excellence Award for the tenth consecutive year. Only 10 partners out of over 800 in the United States received this special recognition from ShoreTel for outstanding achievement in Customer Satisfaction for the period July 2011 – September 2012. ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, announced the winners of the customer satisfaction achievement award at the annual ShoreTel Champion Partner Conference, on November 8, 2012. ShoreTel’s commitment to technology innovation and industry-leading customer satisfaction are the hallmark of its value proposition; receiving this recognition is an extension of that commitment through the partner community. The Circle of Excellence award is the highest honor ShoreTel bestows upon a partner.

"CNP is pleased to have been recognized for the 10th straight year by ShoreTel as one of their leading partners worldwide.” said John Garrett, executive director of CNP Technologies. “Our sales, installation and support staff are the reason we have been able to achieve this significant milestone and for that I want to thank them for their dedication and hard work."

ShoreTel’s resellers specialize in delivering ShoreTel’s brilliantly simple solution, including training and supporting end customers, alongside their expertise in other disciplines such as LAN, WAN, call center, voice and data application integration. ShoreTel and its resellers share the same goals including the industry’s highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership for customers.

ShoreTel’s reseller community has many great achievers of high levels of customer satisfaction but only the top 10 percent of ShoreTel resellers receive this prestigious recognition. ShoreTel’s focus on customer satisfaction is a core value and the company uses Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system. NPS is a stringent measure of satisfaction that asks the customer not just how satisfied they are but how likely they would be to recommend the reseller to a friend or colleague.

"ShoreTel continues to enhance its product and deliver increased value to existing ShoreTel users as well as offer the best value proposition to prospective customers. CNP and ShoreTel are growing and winning in the market every day which validates that the strategy of both companies from a product and services perspective are right on track." said Wesley Clark, executive director of CNP Technologies.

“CNP Technologies’ exceptional net promoter score reflects an industry-recognized world-class level of professionalism and customer care in all aspects of the customer experience, it is resellers like CNP that ensure customers are not only satisfied, but delighted, with ShoreTel products and services,” said Don Joos, vice president of global services for ShoreTel.

About CNP Technologies, LLC

CNP Technologies provides Unified Communications, Network Integration & Support, and Hosted & Managed Services to clients in the Southeast and throughout the United States. CNP Technologies implements comprehensive solutions including network assessment, project management, IP Telephony, LAN/WAN implementation, and on-going support. CNP provides the highest quality on-site and remote support services available in the industry. CNP’s engineers bring over 150 combined years of information technology experience and maintain this edge by working closely with leading technology partners and continuous training. CNP is an industry-leading ShoreTel Reseller and Ten-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by providing a solid technology infrastructure to support your voice and information system needs. For additional information, please visit www.cnp.net.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system, UC and contact center solution, and its industry leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.

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