For a health care technology company that experienced 69 percent revenue growth in 2016, a new website - www.1800md.com- should only improve access to quality medical care 24 hours a day, seven days a week, 365 days a year for its members.
Recently, executives of 1.800MD LLC launched its easy-to-navigate telehealth platform making access simple and more efficient for individuals, families, employers and groups.
The Charlotte-based business has board-certified physicians in all 50 states who can diagnose and treat common ailments through the convenience of a telephone or digital communications. In the last year, the company’s telehealth consultations grew by 135 percent along with a 75 percent increase in client base.
“In the past year, 1.800MD has experienced tremendous growth in large part to our customer service,” said Andy Jacobson, founder and chief executive officer of 1.800MD. “Customer service is a cornerstone of our success and has allowed us to retain more than 97 percent of our in-force clients as well as win new clients through referrals.
“The new platform and mobile app is an extension of our customer service commitment. It will provide consumers with access to fast, convenient care for minor medical matters from the flu to allergies to urinary tract infections, while delivering better tools for physicians and employers.”
The new-and-improved website has content tailored to each audience’s specific needs. For example, it features a member portal which grants employees easy access to update health history, request consultations, download replacement identification cards, review dependents and utilize health decision tools.
For 1.800MD’s more than 450 physicians nationwide, an online practice management software makes diagnosing and treating clients seamless.
With more than a decade of experience, 1.800MD also works with resellers to offer affordable, quality telemedicine to employers. Resellers now have access to template marketing materials and sample forms as well as the ability to securely view client listings, agreements and payment information.
Employers can maximize the website with a personalized login to their Employer Portal which allows them to view and make payments, as well as add, delete and upload employee files. It also provides a library of Member Awareness materials to help drive utilization and maximize savings.
In addition to the website, 1.800MD’s customized mobile application, available on iPhone and Android platforms, provides members the fastest way to request telephone and video consults and access to health records anytime, anywhere.
To view the new 1.800MD website or for more information visit, 1800md.com. To download the free 1.800MD application visit Apple iTunes or Google Play stores.
About 1-800MD
Privately held and management owned, 1.800MD is one of the oldest and largest, national telemedicine companies specializing in convenient, quality medical care for individuals, families, employers, groups and others. Available 24 hours a day, seven days a week, 365 days a year, 1.800MD complements employer benefits packages and is an accessible and inexpensive alternative for common ailments. With board-certified physicians in all 50 states, those in need can obtain diagnosis, treatment and prescriptions where necessary, through the convenience of a telephone or digital communications. For more information, please visit www.1800md.com.
